More than 1,500 Amazon reviews have reported dangerous product malfunctions from over 70 AmazonBasics products. According to a thorough investigation by CNN, these malfunctions have been reported for more than 5 years, from 2016 to 2020. Yet many of these products are still sold on Amazon’s virtual shelves.
Phone chargers, microwaves, surge protectors, and other electronic devices have reportedly caught fire, melted, or even exploded. Amazon has deemed these products as safe, but more than 1,500 buyers think otherwise.
Roughly 1 in 10 of these negative reviews reported products catching fire, and almost 200 reported damage to personal belongings, home, car, and other property. Many of the reviewers posted pictures and videos demonstrating the products’ malfunctions.
Over 90% of the reviews are verified purchases, and CNN reached out to more than 30 customers who gave further details and evidence of the reported defects.
Amazon claims that they review their products regularly for safety. They told CNN, “If we determine that a product is unsafe, we remove it from our stores and take all necessary actions, which may include contacting regulators and customers.”
Currently, about half of the 70 items are still for sale on Amazon. Amazon did say that their safety team investigated 8 of the products in question, but those products were all declared safe.
Product malfunctions can be very serious, and in some cases, life threatening. If you or someone you know has suffered a severe injury because of a product malfunction from an Amazon purchase or a similar product, please call the Bailey Law Firm in Texas.
The Bailey Law Firm is here to help you get the restitution you deserve. If you have outstanding medical bills, expenses due to a loss of property, or any other losses, you deserve payment from the manufacturer. We will help you get it!